![]() ![]() ![]() Major tasks usually performed by one or more administrative assistants include directing the flow of patients, reception area supervision, filing and record keeping, appointment and scheduling control, billings, telephone responsibilities, typing letters, general office management, inventory control, computing patient’s fees, instructing patients to office policies, and record filing among other tasks. In a large office with several assistants, the number of duties will be reduced, but their scope will be expanded for each assistant.Īn assistant with knowledge in basic administrative procedures, office equipment, secretarial methods, and bookkeeping systems will find little difficulty learning to become a capable administrative assistant within a chiropractic office. In a small solo practice with one assistant, the assistant will be required to assume several small roles. The extent of delegated administrative responsibility depends largely on the nature of the practice itself, the assistant’s experience and training, and the size of the administrative staff. To be efficient in his profession, the doctor must delegate much authority and responsibility for many office details to his assistant(s) so that his time will be used optimally in doing that which he has been specially prepared-helping the sick to get well and helping the healthy stay well. ![]() Valuable clinical time would be wasted if the doctor had to answer routine telephone calls, make appointments, supervise patient flow, send out notices and reminders, type letters, make billings, file records, and attend to the various other duties necessary to administer and manage the business side of a practice. It is frequently stated that the doctor should not be required to do anything in his office that an assistant can do as well or better. In both the professional and business world, however, specific job descriptions vary to meet the needs of management. This chapter describes common duties of an administrative assistant. This one factor determines a high or low patient return and a high or low referral rate. As professional competence should be taken for granted, patient satisfaction makes the difference in success or failure. ![]() Patient handling and patient control are the two major factors determining the success or failure of any practice. Flexibility is a necessary qualification for a chiropractic assistant. As conditions change, the doctor must revise schedules, duties, and responsibilities to reflect changes. Keep in mind, however, that a plan is not a permanent thing. It eliminates the question, “What do I do next?” Work schedules based on good planning eliminate the need to work beyond expected hours, except for rare emergency situations. Task plans and work schedules eliminate the confusion of whom should perform a specific duty. During her initial orientation and training, these functions may be subdivided into procedural steps necessary. The doctor in charge will identify each assistant’s duties and functions and discuss her responsibility for the performance of each assigned task. Proper scheduling and planning help any office function smoothly with less possibility of omitting necessary actions. Understanding Professional Public RelationsĬhapter 7: Responsibilities of an Administrative Assistant It's Not Always What You Say, But How You Say ItĬurrent, Active, and Inactive Case Record Filesīusiness and Personal Duties for the Doctor Successfully Managing a Professional Appointment System Please review the complete list of available books. Schafer's books are now available on CDs, with all proceeds being donated However, they cannot be sold or used in any group or commercial venture without written permission from ACAPress.Īll of Dr. There is no charge for individuals to copy and file these materials. The following materials are provided as a service to our profession. Schafer, DC, PhD, FICC's best-selling book: Responsibilities of an Administrative Assistantįrom R. Chapter 7: RESPONSIBILITIES OF AN ADMINISTRATIVE ASSISTANT ![]()
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